FAQs
Frequently asked questions
Got a question? We’ve answered the ones we hear most. Can’t find your answer? Just give us a call.
Do you offer emergency plumbing?
Yes. WASP Plumbing provides a genuine 24/7 emergency service across Perth. Call 0412 111 723 any time, day or night, weekends and holidays, and you'll reach a real plumber ready to help.
Do you offer emergency plumbing?
No. WASP Plumbing does not charge a call-out fee. All work is quoted and agreed with you before we commence, so you know the price before any work begins.
Which Perth suburbs do you service?
WASP Plumbing is locally owned and based in Yokine, servicing customers across the Perth metropolitan area. We service from Perth City north to Butler, south to Rockingham, east to Midland and across to Fremantle, including the surrounding suburbs in between.
What are your operating hours?
Our normal working hours are 7am–5pm. We also provide 24-hour emergency plumbing services for urgent plumbing problems outside of normal hours.
How quickly can you come out?
For emergencies we aim to respond within 1 hour, pending availability. For non-urgent work we'll book a time that suits you, including today, tomorrow or within a week.
Do you provide a warranty or guarantee on your work?
Yes. We stand behind our workmanship and provide a warranty on all plumbing work. The applicable warranty will depend on the type of service and products used.
Do you provide a quote before starting the work?
Yes. We provide a clear quote before starting the work. We’ll explain what needs to be done and agree on the price with you before commencing.
I want to do a renovation. Will you provide the appliances such as sinks, toilets, taps?
Yes. We can supply and install a range of plumbing fixtures and fittings, including sinks, toilets, taps and other bathroom and kitchen items. If you already have products selected or purchased, we can also install customer-supplied items where suitable.
I’ve had a high water bill. What does this mean?
A sudden increase in your water bill can be a sign of a hidden water leak. Leaks can often occur on underground pipes and may not always be obvious.
We carry out leak detection onsite to help locate the source of the problem and complete the required repairs. Once the leak has been repaired, only a licensed plumber can provide the relevant documentation to assist you with applying for a Water Corporation leak allowance, where applicable.
My hot water unit is leaking from the bottom. What does this mean?
Water coming from the bottom of your hot water unit can indicate a problem with the tank, valves, connections or other components. If you notice water pooling around your hot water system, it’s best to have it inspected promptly to prevent further damage. WASP Plumbing can diagnose the issue and provide a repair or replacement solution where required.
I have no hot water. What should I do?
If your hot water has stopped working, there can be several possible causes depending on your hot water system, including an electrical fault, gas, heating or component fault. WASP Plumbing can diagnose the problem and provide the necessary repair or replacement. If you have no hot water and need urgent assistance, our emergency plumbing service is available 24 hours.
I can smell gas. What should I do?
If you smell gas or suspect a gas leak, don't ignore it. Turn off the gas supply if it is safe to do so, avoid using electrical switches or flames, and contact WASP Plumbing as soon as possible.